Refund policy

Return eligibility

Because of the nature of our products (food), we generally do not accept returns of opened or used products.

However, we do accept replacement or refund requests in the following cases:

• item received damaged;
• item received defective (e.g. punctured cans, compromised packaging);
• order error (wrong product sent);
• incomplete order.

Refunds, replacements and more

Depending on the situation, we may offer:

• a product replacement;
• a refund (full or partial);
• store credit / promo code.

The solution will depend on the nature of the issue and the condition of the products received.

Deadline to make a request

You must contact us within 7 business days of receiving your order.

Write to us at: info@theprettyuglycompany.com and include:

• your order number;
• clear photos (products, box, shipping label, damage if any);
• a short description of the issue.

Address errors / Undeliverable packages

It is your responsibility to provide an accurate address. If a package is returned to us because the address is incorrect or incomplete:

• reshipping fees may apply, or
• we may issue a refund minus the original shipping fees (if applicable).

Cancellations

If you wish to cancel an order, contact us as soon as possible.

• If the order has not yet been processed/shipped, we'll do our best to cancel it.
• If the order has already shipped, cancellation is generally no longer possible.

Contact us

For any question or refund request:

info@theprettyuglycompany.com